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Programme

Keynote Speaker

Dr Tom Baum

Professor Baum is the Head of the Hospitality and Tourism Department within the school of Business at the University of Strathclyde in Scotland and was professor of the International Hotel and Tourism Management at the University of Buckingham for 6 years.

Tom is a member of the International Academy for the study of Tourism, he has served as president of the European Council on Hotel, Restaurant and Institutional Education and as a board member of the International Euro CHRIE. He was the 2001 recipient of the John Wiley and Sons Lifetime Research Achievement Award and has authored and edited six books in tourism as well as a large number of scientific publications.

Tom is a member of the International Academy for the study of tourism and has done teaching and consulting in a number of countries around the world.

He is actively involved in a number of collaborative research networks particularly in the areas of migrant labour and volunteer work in the events sector.

Programme

Day 1 – Monday 16 November 2009

Time
Room H238
Room H239
Room H221
8.00am Transport Collection from the Sebel Hotel
8.30am Registration
The Atrium
9.00am

Welcome

Alan Hampton, CEO Bay of Plenty Polytechnic
Kuku Wawatai, Director Maori and Community Development

9.30am

Keynote Address

Professor Tom Baum
Professor of international Tourism and Hospitality Management,
University of Strathclyde Glasgow, Scotland

Room H110

10.30am Morning Tea
Atrium
11:00am

Human Resource Management

Chair Person: Erwin Losekoot

  1. HRM-strategy Integration and Organisational Performance: Evidence from Large Hotels in New Zealand
    Yixin (Jim) Luo
  2. Skills and training in the hotel sector: The case of front office employment in New Zealand
    Rachel Byars
  3. Migrant Chinese in New Zealand: Towards an understanding of how migrant Chinese handle workplace interpersonal conflicts
    Nancy McIntyr

Yield Management

Chair Person: Andy Erickson

  1. How relevant is yield management to small tourism and hospitality enterprisers?
    Xu Song, Anne Zahra
  2. A longitudinal study on motel / hotel prices in Hamilton and its implications on Yield Management practices
    Sanjiv Singh, Tim Lockyer
  3. Rate Monitoring; Findings from a student study of Wellington hotels
    Clare Jay

Tourism

Chair Person: Jill Poulston

  1. Airline Alliances: the relationships between perceived benefits, quality of service and competitiveness
    Zhi Wang, Stuart Horsburgh, Chris Ryan
  2. Tourism and railway business in Japan: A case study of Mt.Takao
    Ryu Imahashi
  3. Souvenirs of Place and Identity: Tourism transactions in the Bay of Plenty, New Zealand
    Jenny Cave, Lee Jolliffe
12.30pm Lunch
The Atrium Restaurant
1.30pm

Human Resource Management

Chair Person: David Scott

  1. An investigation into the causes of employee turnover and moral within a hotel
    Anne Zahra, Mandy McFarlane
  2. Determinants of Job Burn-Out and Intention to Leave in the Fast-Food Industry of West Malaysia
    Hazrina Ghazali, Chris Ryan, Asad Moshin
  3. Employee and Customer Loyalty in the Hotel Industry: The Mediating Effect of Service Quality and Perceptions
    Ahmed Elebiary, Tim Lockyer

Host Guest Relations

Chair Person: Charlie Panakera

  1. The YMCA line-up and hotel guests – what do they have in common? An investigation into the management of a hospitality operational facility within an explicitly Christian evangelical organisation
    Andy Erickson, Erwin Losekoot, Kevin O’Gorman
  2. Taking Feng Shui Seriously
    Jill Poulston
  3. An analysis of weblog communication as used in promotion of tourism organizations and pre-experience decision making of tourists Hamish John Jenkin, Alison McIntosh
3.00pm Afternoon Tea
The Atrium
3.30pm

Industry Panel
Small Business and profitability – the issues that they face

Panel Chair
Tim Lockyer, Associate Professor, Tourism and Hospitality Management, Waikato Management School

Panel Members

Ian Smith
Owner / Operator, Waihi Top 10 Holiday Park

Paul Bowker
Owner / Operator, Hotel on Devonport

Jenny Cave
Lecturer, Tourism and Hospitality, Waikato management School

Room H101

4.50pm Close
Kuku Wawatai, Director Maori and Community Development
5.00pm Free time if required.  Computer lab is available for attendees, and during all break times. H237
5.00pm Drinks
The Atrium Bar, Bay of Plenty Polytechnic
6.30pm Dinner
Welcome – Andrea Marsh, Chairperson, Bay of Plenty Polytechnic
The Atrium Restaurant, Bay of Plenty Polytechnic
9.30pm Transport to Hotels

Day 2 – Tuesday 17 November 2009

Time
Room H238
Room H239
8.30am Transport Collection from the Sebel Hotel
9.00am Registration
9.15am

Welcome
MC – Charlie Panakera,
Lecturer, Tourism and Hospitality, Waikato School of Management

H110

9.30am

Guest Speaker
Human Resources – the real face of the industry

Janet McBain
Regional General Manager, MIRVAC Hotels and Resorts

Room H110

10.30am Morning Tea
Atrium
11.00am

Human Resources Management

Chairperson: Tara Duncan

  1. Chairperson: Tara Duncan 1. Reduce wages – employ a family member. A case study of ethnic restaurants in regional Victoria
    Paul Strickland
  2. Hospitality skills training in the Solomon Islands
    Charlie Panakera
  3. Theoretical frameworks to inform a study of sexual harassment in Thailand
    Chai Aksonnit, Anne Zahra, Tim Lockyer

Events

Chair Person: Jenny Cave

  1. How does the Hamilton 400 V8 event impact on the hospitality sector?
    Amanda McArthur, Anne Zahra
  2. The impact of the recession on the Auckland MICE sector: The venue perspective
    Mirrin Locke, Chris Ryan
  3. The Bluefin Tuna Cultural Festival: Motives and an Application of Ridit
    Tess Tsai, Chris Ryan
12.30pm Lunch
The Atrium Restaurant
1.30pm

Industry panel
Human Resources - Issues facing the Industry

Panel Chair
Anne Zahara,
Senior Lecturer, Tourism and Hospitality, Waikato Management School

Panel Members

Rose McVeagh
Human Resources Manager, SkyCity Hamilton

Bryan Hughes
General Manager, Hells Gate Wai Ora Spa

Tom Baum
Professor of international Tourism and Hospitality Management,
University of Strathclyde Glasgow, Scotland

Room H110

2.45pm

Human Resource Management

Chair Person: Paul Strickland

  1. Getting on in hospitality: a preview
    Jill Poulston, Andrew Jenkins
  2. A 'bottom up' approach to HRM: New Zealand tourism and hospitality employees’ views on current industry practices
    Tara Duncan, Gunn Kro, David Scott

Food & Beverage

Chair Person: Clare Jay

  1. Gastronomic Tourism – the case of Singapore’s World Gourmet Summit
    Chris Ryan, Steve Chaney
  2. Understanding the Words Used on a Restaurant Menu
    Tim Lockyer
3.40pm Afternoon Tea
The Atrium
4.10pm

Guest Speaker
The Nexus between Public and Private Sectors

Anne Pankhurst Vice-president,
Tauranga Chamber of Commerce

Room H110

4.50pm Conference Close
MC – Anne Zahra, Conference Chairperson
5.00pm Transport to hotels / airport

Note - Programme subject to change